Refund policy

Full refund within 14 days

You can request a full refund within 14 days of purchase. This includes the first subscription payment, each renewal payment and a charge for a change of billing period. You do not have to give a reason. No other condition applies to this refund.

We do not give partial refunds. We do not give refunds after 14 days, except where mandatory law requires one or Paddle exercises its own refund right.

This policy does not limit statutory rights that cannot be excluded. Paddle also keeps its own right to cancel a transaction and give a refund under its Master Services Agreement, including for an error, suspected fraud, chargeback risk, or a legal requirement.

Request a refund

Write to support@tidynotebook.com within 14 days of the charge. Give your account email address and the date of the charge. Do not send card details. You can also contact Paddle buyer support.

We submit the full refund through Paddle. The time for the money to reach you depends on Paddle, the payment method and your bank. We do not promise a fixed bank processing time.

Subscription and access

For a full subscription refund, we also request immediate cancellation of the subscription as a separate step. A refund alone does not cancel it. Access ends when cancellation is applied. You can then sign in, export your notes, and remove your account, subject to the limits in the Fair Use Policy. The removal periods in the Terms apply.

If you only cancel a subscription without a refund, cancellation takes effect at the end of the paid period. There is no partial refund for unused time.

A duplicate purchase

A second subscription for the same account gives no extra access. If you report a duplicate within 14 days of its charge, we cancel the duplicate and request a full refund through Paddle. After that period, the same exceptions for mandatory rights and Paddle's own refund power apply. Paddle can refund a transaction made in error under its own terms.